Return & Refund Policy – CustomizePrinting.store

🔁 Return & Refund Policy – CustomizePrinting.store

At CustomizePrinting.store, we value your satisfaction and are committed to delivering high-quality custom and ready-made products. Please review our return and refund policies below, which differ based on the type of product ordered.

🛠️ 1. Custom Printed Products (Made-to-Order)

Products made with customer-demanded or personalized printing (e.g. custom names, logos, designs) are non-returnable and non-refundable.
This includes:

T-shirts, mugs, or uniforms with your provided design
Bulk orders with personalized printing
Any items printed on request

📌 Note: Please double-check your size, design, and spelling before placing a custom order. We do not accept returns for errors once printing is complete.

📦 2. Ready-Made Products (Standard Designs)

For all standard, pre-designed items, we do offer returns and exchanges under the following terms:

✅ Return & Refund:

Returns are accepted within 7 days of delivery.
A 15% deduction will be applied to the refund amount as restocking/handling fee.
Refunds will be processed to the original payment method within 7 working days after inspection.

🔄 Exchange:

Size and color variation exchanges are allowed for available stock.
Buyer will bear shipping charges for exchange delivery (unless the product was defective or incorrectly sent).

💸 Additional Offer:

If the customer agrees to purchase a different product instead of a refund, we’ll offer an additional 10% discount on the new item.

❗Important Notes:

Items must be unused, unwashed, and in original packaging for returns or exchanges.
Please contact our support team at support@customizeprinting.store before sending any return.
No return/exchange will be accepted without prior approval.